Refund policy

🔁 Return & Refund Policy

✅ 72-Hour Returns — No Questions Asked (Only for Damaged / Defective / Incorrect Items)

If your product is damaged, defective, or incorrect, you have 72 hours from delivery to request a return or refund.
We will review your claim only if the unboxing video requirement is fulfilled.

🧸 Return Conditions

To qualify for a return:

Product must be unused, unwashed, and with original tags
Must be returned in original packaging
You must provide your order ID or confirmation email
Unboxing video from sealed parcel is compulsory
Any Applicable Payment Gateway Fees will be borne by the Customer

📸 Unboxing Video – Non-Negotiable

Before anything else:
To be eligible for a return, refund, or replacement, you must record a continuous unboxing video starting from the unopened, sealed parcel - without any cuts or edits.
This protects you and us. Claims without an unboxing video will be automatically rejected.

🚫 No Returns or Refunds for These Cases

Sizing issues - no returns, exchanges, or refunds for wrong size selection; please check the size chart carefully.
Sale, Pre‑order, Limited‑Time Discount items.
Tiered/Bundle/Quantity discounted items.
Items used, washed, worn, or without tags.
Orders once shipped cannot be cancelled.
Orders placed on partial COD are not eligible for any refunds.
No refunds for NDR (Non‑Delivery Return) caused by customer unavailability or non‑responsiveness; refer to our Shipping Policy for full NDR terms.
No refunds/exchange for quality preference unless there is a manufacturing defect.

📦 Damaged or Wrong Item? Here’s What to Do:

Do not open the parcel without recording a video
Film a continuous, unedited unboxing video
Contact Us with the video + your order ID
After we verify the issue, we’ll offer a refund or replacement - your choice

💸 Refund Timeline

Refunds are issued only after return approval
Processed to your original payment method within 10 business days
Not received after 15 days? Contact us - we’ll help you out

❗ Our Right to Deny

We reserve the right to deny any return, refund, or exchange at our sole discretion in the following cases:

No unboxing video or edited/unsealed footage
Suspected fraud, repeated claims, or policy abuse
Abusive or hostile behavior toward support staff
Returned item is used, damaged, or without tags

We’re a growing brand - we protect ourselves against false claims while staying fair to genuine customers.

💬 Still Confused?

Message us anytime on IG: @mightycute.store
Or contact us through our website.
🕘 Support Hours: 9 AM – 5 PM (Mon–Sat)

By placing an order on mightycute.store, you agree to this Return & Refund Policy.