Refund policy

🔁 Return & Refund Policy

✅ 72-Hour Returns — No Questions Asked (Only for Damaged / Defective / Incorrect Items)

If your product is damaged, defective, or incorrect, you have 72 hours from delivery to request a return or refund.
We will review your claim only if the unboxing video requirement is fulfilled.

🧸 Return Conditions

To qualify for a return:

  • Product must be unused, unwashed, and with original tags

  • Must be returned in original packaging

  • You must provide your order ID or confirmation email

  • Unboxing video from sealed parcel is compulsory

  • Any Applicable Payment Gateway Fees will be borne by the Customer

📸 Unboxing Video – Non-Negotiable

Before anything else:
To be eligible for a return, refund, or replacement, you must record a continuous unboxing video starting from the unopened, sealed parcel - without any cuts or edits.
This protects you and us. Claims without an unboxing video will be automatically rejected.

🚫 No Returns or Refunds for These Cases

  • Sizing issues - no returns, exchanges, or refunds for wrong size selection; please check the size chart carefully.

  • Sale, Pre‑order, Limited‑Time Discount items.

  • Tiered/Bundle/Quantity discounted items.

  • Items used, washed, worn, or without tags.

  • Orders once shipped cannot be cancelled.

  • Orders placed on partial COD are not eligible for any refunds.

  • No refunds for NDR (Non‑Delivery Return) caused by customer unavailability or non‑responsiveness; refer to our Shipping Policy for full NDR terms.

  • No refunds/exchange for quality preference unless there is a manufacturing defect.

📦 Damaged or Wrong Item? Here’s What to Do:

  1. Do not open the parcel without recording a video

  2. Film a continuous, unedited unboxing video

  3. Contact Us with the video + your order ID

  4. After we verify the issue, we’ll offer a refund or replacement - your choice

💸 Refund Timeline

  • Refunds are issued only after return approval

  • Processed to your original payment method within 10 business days

  • Not received after 15 days? Contact us - we’ll help you out

Special Circumstance: Discretionary Size Exchanges

As a general rule, we do not offer returns, exchanges, or refunds for incorrect size selection. However, as a special circumstance, size exchanges may be permitted strictly at the discretion of management.

If an exchange is reviewed and approved by management, it will be processed on the condition that the buyer agrees to cover the associated shipping costs:

 Shipping Fee Structure: A non-refundable fee of ₹250 applies for the first exchanged article, plus an additional ₹150 for every subsequent article included in the same exchange request.

 Item Condition: To be considered for an exchange, the items must strictly meet all standard conditions—unused, unwashed, with original tags attached, and in their original packaging.

 Process: Exchange requests must be initiated within our standard 72-hour window from delivery. If approved, the replacement size will be dispatched only after the shipping fee has been paid in full and the original item has been received and successfully inspected by our team.

Please note: Mightycute.store reserves the right to approve or deny any size exchange request on a case-by-case basis.

❗ Our Right to Deny

We reserve the right to deny any return, refund, or exchange at our sole discretion in the following cases:

  • No unboxing video or edited/unsealed footage

  • Suspected fraud, repeated claims, or policy abuse

  • Abusive or hostile behavior toward support staff

  • Returned item is used, damaged, or without tags

We’re a growing brand - we protect ourselves against false claims while staying fair to genuine customers.

💬 Still Confused?

Message us anytime on IG: @mightycute.store
Or contact us through our website.
🕘 Support Hours: 9 AM – 5 PM (Mon–Sat)

By placing an order on mightycute.store, you agree to this Return & Refund Policy.