Shipping policy

πŸ—“οΈ Shipping Policy

Order Processing & Delivery

  • πŸ“¦ Dispatch Time: Orders are processed and dispatched within 1–2 business days. Orders placed after 12 PM IST, weekends, or public holidays are processed the next business day.

  • πŸš€ Delivery Time: Estimated 5–8 days based on location (metros may be faster). Tracking is shared via SMS/Email/WhatsApp once shipped and is visible on the order page.

⚠️ Delays & Force Majeure

  • 🌧️ Delays: Weather, strikes, government restrictions, or courier disruptions may extend delivery times and are not eligible for refunds. Reasonable mitigation and notifications will be provided.

🏠 Address & Contact

  • πŸ“Œ Address Accuracy: Provide a complete, accurate address and a reachable phone number. Incorrect/incomplete details or unreachable numbers can lead to NDR/RTS without refund.

πŸ’΅ COD Orders

  • βœ… COD Confirmation: COD orders ship only after WhatsApp/phone confirmation of intent and address. Unconfirmed COD may be auto-cancelled after 24–48 hours.

🚚 NDR (Non-Delivery Return) Policy

πŸ“¦ Delivery Attempts

  • Our courier partners will attempt to deliver your order 3 times to the shipping address provided.

  • In case of failed delivery attempts, you will receive WhatsApp updates and phone calls to help complete the delivery.

πŸ“΅ If You Are Unreachable

  • If you do not respond to delivery calls/messages and remain unavailable during the 3 delivery attempts, the package will be automatically returned to our warehouse.

🚫 No Refund for NDR Orders

  • Orders marked as NDR (Non-Delivery Return) due to customer unavailability or unresponsiveness will not be eligible for refunds of any kind.

  • Re-shipping can only be arranged if the customer agrees to pay the full shipping charges again.

⚠️ Important Note

Please ensure your phone number is reachable and your address is accurate to avoid failed deliveries. Non-responsiveness after multiple attempts will result in loss of order without refund.

βœ… Proof of Delivery & Disputes

  • πŸ” Delivery Proof: Courier scan + OTP at delivery serve as proof of delivery. Any discrepancy must be reported within 24 hours of the Delivered status update.

🌍 International Shipping (if applicable)

  • 🧾 Duties & Taxes: Import duties, taxes, and fees are payable by the recipient. Refusal or non-payment causing return is treated as NDR and is not refundable.

What If My Order Is Delayed?

If there’s a delay in delivery, we’ll notify you as soon as possible with a revised estimated delivery date. You can also reach out to us, and our customer support team will assist you.